Refund policy

Return Window:
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
Eligibility for Return:
- Item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging.
- You’ll also need the receipt or proof of purchase.
How to Start a Return:
- Contact us at sales.skrone@gmail.com
- If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package.
- Items sent back without first requesting a return will not be accepted.
You can always contact us for any return question at sales.skrone@gmail.com.
Damages and Issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-returnable Items:
- Perishable goods (such as food, flowers, or plants)
- Custom products (special orders or personalized items)
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
- Sale items or gift cards are not returnable
Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 7-Day Cooling Off Period:
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 7 days, for any reason and without justification.
- Item must be in the same condition as received: unworn, unused, with tags, and in original packaging.
- You will also need the receipt or proof of purchase.
Refunds:
We will notify you once we’ve received and inspected your return and let you know if the refund was approved.
- If approved, you’ll be refunded on your original payment method within 10 business days.
- Bank or credit card processing times may add delays.
- If more than 15 business days have passed since your refund approval, contact us at sales.skrone@gmail.com.
Returning an Item:
- Initiate a return online within 7 days of the order confirmation date.
- Items must be unworn, unwashed, with all tags attached, and in their original condition.
Exceptions:
- Final sales and promotional items are not returnable or exchangeable.
- No refunds are offered for stains caused by normal wear.
Damaged or Defective Items:
We offer a 15-day guarantee on manufacturing defects.
- Contact our Customer Care team immediately if you receive a damaged item.
- We will assess and refund if the product is validated as faulty.
- Please include images with your order ID in the return request.
Return Process:
- Initiate a return online from the website.
- Pack the item securely in its original packaging.
- Send us images with order ID and details during your exchange/return request.
- If approved, we will send you a return label.
We will process your return and issue a refund within 15 days of receiving the item, excluding bank processing times.
Refund Method:
- Refunds are made to the original form of payment within 15 business days.
- For COD (Cash on Delivery) orders, refunds are made through bank transfer only. You will receive a link to initiate the process.
- We do not issue cash or cheque refunds.
Unapproved Returns:
SKRONE APPARELS LLP reserves the right to deny refunds for returns that do not meet the return policy.
If unsure, contact our Customer Care team at services@skrone.com.
Lost or Damaged Packages:
While we work with shipping carriers to resolve issues, Skrone.com is not liable for lost or damaged packages due to carrier error.
Exchanges:
- Exchanges are only offered once within 7 days of order confirmation.
- Contact Customer Care for assistance.
Contact Us:
For any return-related inquiries, email our Customer Care team at sales.skrone@gmail.com.